Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cgr.prints@gmail.com. Please note that returns will need to be sent to the following address: 128 S Washington St P.O. Box 25, Boyertown, PA 19512 

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at cgr.prints@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

To be eligible for a replacement, refund, or return review, damage or defects must be reported within 7 days of delivery and accompanied by clear photographs of both the product and packaging.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Custom-made products

• Personalized products

• Made-to-order items

• Custom apparel

• Custom 3D printed products

• Sale items

• Gift cards

Because these items are created specifically for each customer, they are not eligible for return, exchange, or refund once production has begun.

If a custom item arrives damaged, defective, or contains an error caused by CGR Prints, please contact us within 7 days of delivery at cgr.prints@gmail.com with your order number and photographs of the issue. Claims will be reviewed on a case-by-case basis, and any replacement, refund, or return authorization will be granted solely at the discretion of CGR Prints.

Questions regarding whether an item qualifies as a custom product should be directed to cgr.prints@gmail.com before placing your order.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

As noted above, your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging, and accompanied by the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at cgr.prints@gmail.com.